# The pricing ladder

There are four prices, based on how many customers you had last month. Up to 10 customers is free. From 11 to 50 is NZ$19 a month. From 51 to 200 is NZ$69. Over 200 is NZ$189. Those prices are per venue, and GST is added on top.

Source: https://fidella.app/docs/billing/the-pricing-ladder
Last reviewed: 2026-08-30

---

The published ladder, per venue per month.

| Band | Monthly active loyal customers | Price, GST exclusive |
| --- | --- | --- |
| Free | 0 to 10 | NZ$0 |
| Starter | 11 to 50 | NZ$19 |
| Growth | 51 to 200 | NZ$69 |
| Scale | 201 and above | NZ$189 |

## These are net prices

Every venue receives a NZ$10 monthly invoice credit, and the figures above are
already net of it. It is invoice-only: non-transferable, non-refundable, it does
not carry forward, it never has cash value, and it cannot push an invoice below
zero.

## GST on top

Prices are GST exclusive. Tax is added at invoicing, and the invoice is the
authoritative charge. Anything shown in your dashboard is an estimate for
display.

## Per venue

Bands are calculated and billed per venue. A business with three locations has
three of everything.

The live table is also on the [pricing page](/pricing).