# Transaction fees and settlement

This is a percentage of what your customers redeem. We take it out of the money we pay you, rather than charging you for it, so it never appears on your invoice. It is separate from the cost of processing the card.

Source: https://fidella.app/docs/billing/transaction-fees-and-settlement
Last reviewed: 2026-08-30

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Two money flows, in opposite directions. This one runs towards you.

## The order of operations

Gross value, then the card-processing passthrough, then our fee at your rate, then what is
paid out to you. You see the breakdown rather than a single
figure.

## Not your card processing

The platform fee is Fidella's margin. It does not recover card-processing cost,
which is handled separately.

## Where to find your rate

Your rate is on your billing page and next to your settlement breakdown. There
is a standard rate, and your venue may have its own. Whichever applies to you is
the one used.