# Promotions

A promotion is a rule that fires automatically when a customer is scanned, such as extra stamps on a quiet weekday. Nobody buys a promotion. It can award extra stamps or issue a voucher, and any voucher it issues must come from a published issued offer.

Source: https://fidella.app/docs/loyalty/promotions
Last reviewed: 2026-08-30

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The one mechanic a customer never chooses.

## What they are for

Behaviour you can name: a slow trading hour, a product you want to introduce, a
month when regulars usually drift.

## Rewards come from your catalogue

A promotion that issues a voucher draws from your published issued offers.
Legacy free-item rewards are blocked, so every grant stays ledger-backed and
traceable.

## Put an end date on it

Because promotions fire without a customer choosing them, they carry the highest
risk of costing more than they earn. A start and end date bounds that.