# Roles and permissions

Site admins run the venue: rules, branding, catalogue, team and billing. Staff work the counter and cannot change any of those. Permissions are scoped to one venue, so being an admin at one site does not grant admin powers at another.

Source: https://fidella.app/docs/team/roles-and-permissions
Last reviewed: 2026-08-30

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Two roles at a venue, plus the platform role that is not yours.

## Site admin

Everything about how your venue runs. Admins keep full access implicitly rather
than through a togglable permission.

## Staff

Counter work: scanning customers, adding stamps and points, redeeming rewards,
handling vouchers. Every action is attributed to them and traceable to the scan
it came from, and per-scan caps are enforced on the server rather than only in
their app.

## Scoping

Permissions belong to a venue. Somebody who is admin at one of your sites and
staff at another gets admin powers only at the first.