# What is an issuance delay?

An issuance delay is a wait of between 1 and 24 hours between the scan that triggers a joining bonus and the voucher actually being granted. It applies only to the joining-bonus path. Its purpose is to reward a customer who is still engaged later, not one who scanned once and left.

Source: https://fidella.app/glossary/issuance-delay
Last reviewed: 2026-08-30

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The control appears only once an offer is flagged as a joining bonus, because
that is the only grant path that reads it.

## Choosing a delay

Short enough that the customer remembers signing up, long enough that they have
left and come back. A few hours is the usual answer for hospitality.

## What happens if things change

Eligibility is re-checked when the delay elapses. If the offer has been
unpublished or the bonus switched off, no voucher is granted.