# What is a membership?

A membership is a customer's relationship with one venue: their progress, their site tier and their vouchers there. A customer has one Fidella identity and a membership per venue they use. Holding a voucher for a venue establishes a membership even with no stamps earned.

Source: https://fidella.app/glossary/membership
Last reviewed: 2026-08-30

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One identity, many memberships. That is the shape of the whole product.

## How one starts

Usually by scanning a venue's signup code. It can also start by holding a voucher for that venue. If you own something you
can use there, it counts as a place you have a relationship with. It shows in
your list at zero stamps rather than being hidden.

## What lives at membership level

Loyalty progress and site tier are per membership. The Fidella tier and the
member card are not; they are network-wide.