# What is the staff role?

Staff are team members who work the counter: they scan customers, add stamps, redeem rewards and handle vouchers. They act inside a scan session bound to themselves and their venue. They cannot change loyalty rules, branding or billing.

Source: https://fidella.app/glossary/staff-role
Last reviewed: 2026-08-30

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Staff access is the narrow role, and it is narrow on purpose.

## What staff can do

Identify a customer and act on their loyalty position at the venue the staff
member is signed in at. Every action is attributed to them and traceable back to
the scan it came from.

## Caps are enforced server-side

Limits on how much a single scan can award exist on the server, not only in the
staff interface, so they hold regardless of what the client sends.