# What is the Fidella transaction fee?

This is a percentage of what customers redeem, and we take it out of the money we pay you rather than charging you for it. It never appears on your monthly invoice. It is also separate from the cost of processing the card.

Source: https://fidella.app/glossary/transaction-fee
Last reviewed: 2026-08-30

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The fee that funds the platform, and the one most often confused with the
subscription.

## Netted, not billed

You never receive an invoice for it. We take it out of what you are owed before the money reaches you. That is why
your payments page shows the full amount and the amount paid out, rather than
one number.

## Not your card processing

Card-processing cost is a separate thing with its own handling. The platform fee
is Fidella's margin and does not recover processing cost.

## How the rate is set

There is a standard rate, and a venue can have its own. Whichever applies to you
is the one used. You can see your rate but not change it.