# What happens if I close my venue?

Ending the subscription suspends the venue. Data is retained, the loyalty programme stops accruing, and the closed state is shown explicitly rather than appearing broken. Customers keep their own accounts and wallets. Resubscribing restores the same venue.

Source: https://fidella.app/help/business/close-your-venue
Last reviewed: 2026-08-30

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Closing suspends rather than deletes, and that distinction matters in both
directions.

## What stops

Loyalty accrual. Customers see an explicit closed state rather than something
that looks broken.

## What is kept

Your data, through the retention window. Resubscribing restores the same venue.

## Money owed to you

Protected. The purge deliberately skips a suspended venue with an outstanding
positive payout, because the fields it would anonymise are the ones needed to
pay you.