# I paid but my venue was never created

Email support@fidella.app and we will finish the setup for you. Do not sign up a second time: your subscription already exists, and starting again would create another one on the same card. Nothing is charged during your free start, so there is time to sort this out before any bill.

Source: https://fidella.app/help/business/my-signup-did-not-finish
Last reviewed: 2026-09-25

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Almost every signup lands in the admin area within seconds. Occasionally the step that builds your venue fails after your payment details are accepted, and that leaves your subscription in place with nothing attached to it.

## What we do

The failure alerts us, so in most cases we are already working on it before you write in. We finish the setup by hand, using the business details you gave us at signup, and the venue appears in your admin area with your free start intact. Nothing about your billing changes: your free 30 days run from when you signed up, and your first bill still falls on the 8th.

## What not to do

Do not go back through signup. Your subscription is real even though your venue is not. A second signup means a second subscription on the same card, and untangling that takes longer than fixing the first one. The page you land on will not offer you a retry for this reason.

## Reaching us

Email support@fidella.app from the address you signed up with. Tell us your business name if you can. You do not need to quote anything else, because your email address is enough for us to find both your signup and your subscription.