# How do I run a promotion?

Configure the rule in your loyalty and promotions section. It fires automatically when a customer is scanned. If it issues a voucher, the reward is chosen from a dropdown of your published issued offers rather than described freehand.

Source: https://fidella.app/help/business/run-a-promotion
Last reviewed: 2026-08-30

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Promotions move behaviour you can name: a slow hour, a new product, a month when
regulars drift.

## Rewards come from your catalogue

Create the issued offer first, then point the promotion at it. That keeps every
grant traceable rather than invented at the counter.

## Bound it

A start and end date. Promotions fire automatically, which is exactly why they
carry the most risk of costing more than they earn.