# Why did my monthly price change?

Your band is set from the previous completed month's active loyal customers and applies to the following month. A change means last month's count crossed a band boundary. You are notified before a higher paid band takes effect.

Source: https://fidella.app/help/business/why-did-my-price-change
Last reviewed: 2026-08-30

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Band changes are always about a completed month, never the current one.

## The mechanism

Last month's unique, non-staff customers with at least one recorded event are
counted. That number picks your band for this month.

## Both directions, same rule

Growth moves you up next month. A quieter month moves you down next month. The
rule is symmetrical.

## The warning

Crossing the free band's ceiling triggers a notification before the paid band
applies, so a larger invoice should never be the first you hear of it.