# A venue I collect stamps at has closed

The venue has stopped running its Fidella loyalty programme, so you cannot collect new stamps or points there. Everything you had already stays yours: your card is still in your list, marked closed, and you can still redeem a reward or a voucher you already hold. If the venue comes back, collecting starts again where it left off.

Source: https://fidella.app/help/customers/a-venue-i-collect-at-has-closed
Last reviewed: 2026-09-27

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Your card is still yours. What has changed is on the venue's side.

## What has happened

The business has stopped running its loyalty programme with us. That can be
because it chose to, or because its subscription lapsed. Either way the venue is no longer listed on Fidella, so it does not turn up in search or on the map. Its page does not open, and it has no offers or promotions on show.

## What you keep

Everything you had already earned or bought. Your card for that venue stays in
your list, marked closed, with your stamps or points still on it. A reward you had
earned, and any voucher you hold for that venue, can still be redeemed there in
the normal way. Your wallet pass is unaffected, because it is one pass
for the whole network rather than one per venue.

This is deliberate. You earned those, or paid for them, and they are not ours to
take away because a business stopped paying us.

## What stops

Collecting. Staff can no longer add stamps or points, and you cannot buy anything
new from that venue through Fidella. If your card was part-finished it stays as it
is rather than being cleared.

## If the venue comes back

Nothing is lost in the meantime. A venue that restarts its programme picks up
exactly where it was, with your stamps and your history intact, and starts
appearing publicly again.

## If you cannot redeem something you hold

Talk to the venue first, since redeeming happens at their counter. If they cannot
help, or the venue has gone for good and you paid for a voucher you never used,
contact us and we will look at it.