# How do I contact Fidella support?

Open your Fidella profile and go to Help and support. These help articles are there, above a contact form. Pick the category closest to what you were doing. For anything about stamps, rewards or a specific transaction at a venue, ask that venue first, because they hold the decision.

Source: https://fidella.app/help/customers/how-do-i-contact-support
Last reviewed: 2026-09-03

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Two places to ask, and picking the right one saves everyone time.

## Look before you write

Account, then Help and support. The articles on this site are also in the app,
grouped by the same categories as the contact form, so the answer and the form
are on one screen.

## Ask the venue

Anything they decide or record: stamps, what qualifies, a reward they gave or
did not, and the goods or services you actually received.

## Ask Fidella

Anything about the platform: sign-in, your account, wallet passes, a payment
that did not produce what it should have, or something that looks broken.

## The category picker

Choosing a category routes your request. It does not restrict what we can help
with, so pick the nearest and carry on.