# How do I join a venue's loyalty programme?

Scan the venue's signup QR code with your phone camera. It opens Fidella in your browser, where you sign in or create an account, and you are a member. There is no app to install. Your stamps start on your first qualifying purchase, not at signup.

Source: https://fidella.app/help/customers/how-do-i-join-a-loyalty-programme
Last reviewed: 2026-08-30

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Joining takes about as long as reading this sentence, and it is worth knowing
what happens so nothing is surprising.

## One account, every venue

Fidella works as a single membership across every participating business. You
sign up once. After that, scanning a new venue's code simply adds that venue to
your list.

## Nothing to install

The code opens Fidella in your phone's browser. You can add it to your home screen later if you want it to open like an app.
You do not have to, and you miss nothing if you do not.

## Zero stamps at first is normal

Signing up creates the relationship. The first stamp arrives when you next buy
something and staff scan your code.