# How do I report a problem with Fidella?

Use the contact form in your profile and choose the category that fits. Include what you expected, what happened, roughly when, and which venue if it involved one. A screenshot helps more than a description.

Source: https://fidella.app/help/customers/how-do-i-report-a-problem
Last reviewed: 2026-09-03

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A report that can be reproduced gets fixed. One that cannot, usually does not.

## Check it is not expected first

Account, then Help and support. The articles there cover the things that look
broken but are not, a rotating wallet pass barcode among them.

## What to include

What you were trying to do. What you expected. What actually happened. Roughly
when. Which venue, if a venue was involved. Which phone and browser, if you
know.

## Screenshots

One screenshot of the actual screen beats three paragraphs describing it,
particularly for anything involving a number that looks wrong.

## Things the venue handles

Missing stamps, a redemption at the counter, and questions about what a reward
should be are the venue's, because they set and record them.