# I keep getting signed out or cannot get back in

Fidella tries once to recover a broken session by signing you out and restarting sign-in, keeping the page you were heading for. If it still fails you will see a manual restart action rather than an endless retry. Use it, and if that fails too, contact support.

Source: https://fidella.app/help/customers/i-got-signed-out
Last reviewed: 2026-08-30

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Sign-in problems are recoverable and rarely mean anything has happened to your
account.

## What Fidella does automatically

One deterministic attempt: sign out, restart sign-in, and return you to the page
you were trying to reach.

## What you should do

If you are offered a manual restart, take it. If you loop more than twice,
stop and contact support rather than trying repeatedly, and tell us which
sign-in method you use.

## Do not create a second account

A new account starts empty and your stamps and vouchers stay on the old one.