# My voucher approval request expired or was cancelled

Both are final states. An expired request timed out before you approved it; a cancelled one was withdrawn. Nothing was redeemed in either case. Ask the venue to start the redemption again.

Source: https://fidella.app/help/customers/my-approval-request-expired
Last reviewed: 2026-09-02

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Seeing a final state on a request you meant to approve is frustrating, and it is
also the system working correctly.

## Nothing was spent

No value moved. When staff start a redemption, your approval is what
completes it, and this one was never approved.

If you would rather not wait on a prompt next time, open the voucher in Fidella
and show its own code instead. Showing it is your approval, so there is nothing
to wait for.

## Why it cannot be revived

A prompt that could be approved much later is a prompt that could be approved by
accident, or at the wrong counter. Making the state final keeps the decision
tied to the moment it was asked.

## Starting again

Ask staff to scan you again. It takes seconds.