# My stamps did not appear. What should I do?

First refresh your Fidella home page, since the count updates from the server and a stale screen is the most common cause. If it is still missing, the scan probably did not complete. Ask the venue, because only they can add a stamp for a visit that was not recorded.

Source: https://fidella.app/help/customers/my-stamps-did-not-appear
Last reviewed: 2026-08-30

---

Almost every missing stamp is one of three things, in descending order of
likelihood.

## A stale screen

Your count comes from the server. If your phone has been showing the same page
since before the scan, it will show the old number. Refresh first.

## The wrong card

Progress is held per venue. If you have several memberships, check that you are
looking at the one you just visited.

## The scan did not complete

Scanners fail, sessions expire, and a tap can miss. If your activity shows
nothing for that visit, nothing was recorded, and the venue is the only party
who can put it right.