# My wallet pass looks out of date

Open the pass with your screen on and give it a few seconds to refresh. If it still looks wrong, go to the wallet page in Fidella and re-add or refresh the pass from there. Your loyalty state in the app is always the source of truth; the pass is a copy that catches up.

Source: https://fidella.app/help/customers/my-wallet-pass-is-out-of-date
Last reviewed: 2026-08-30

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A pass that has been sitting unopened for a while can fall behind. This is
expected rather than a fault.

## The app is the truth

Your loyalty state and what you hold live in Fidella. The wallet pass is a copy
that syncs. If the two disagree, believe the app.

## Refreshing

Opening the pass with the screen on and a connection is usually enough. If not,
re-adding from Fidella's wallet page replaces it with a current copy of the same
universal pass.

## The fallback that always works

Your six-character code. It does not rotate and staff can look you up with it.