# Was I charged twice for the same purchase?

Almost certainly not. If checkout is retried after payment already succeeded, Fidella returns the original outcome rather than taking a second payment. If you can see two charges on your statement, send support both references.

Source: https://fidella.app/help/customers/was-i-charged-twice
Last reviewed: 2026-08-30

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Retrying a checkout is a normal thing to do when a screen hangs, and it is
designed not to punish you for it.

## What happens on a retry

If the payment already succeeded, the retry resolves to the original voucher
rather than starting a new purchase.

## If you genuinely see two

Send support both references and roughly when they happened. Two similar
purchases minutes apart is exactly the pattern that gets resolved quickly.

## Talk to us before your bank

A chargeback takes weeks and is difficult to reverse. Support is faster.