# Why am I seeing an unsupported region message?

Fidella is available in a limited set of countries while it grows. If your account resolves to a country that is not yet supported, you are routed to a page saying so rather than into a partly working experience.

Source: https://fidella.app/help/customers/why-am-i-seeing-unsupported-region
Last reviewed: 2026-08-30

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The message means Fidella has not launched where your account resolves to, not
that anything is wrong with your account.

## Why block rather than degrade

A partly working loyalty account is worse than a clear no. Stamps you cannot
redeem and venues you cannot reach waste your time.

## What to do

If you think it is wrong, or you are travelling and it has caught you out,
contact support before creating another account. A second account splits your
history and does not fix the underlying resolution.