Stamps and rewards
How do I redeem a reward?
Tell staff you would like to redeem, then show your QR code so they can scan it. Your stamps or points are deducted according to the venue's rules. For some redemptions you will be asked to confirm on your own phone before it completes.
Redeeming is deliberately a little more deliberate than earning, because it spends something you built up.
Say so before you pay
Tell staff first. Applying a reward after the transaction has been rung up is harder for everyone.
Rewards and vouchers are not the same
A reward is something you earned with stamps or points, and staff redeem it as soon as they scan you. A voucher is something you bought, were given, or were issued, so it is treated as spending something you hold.
The approval prompt
For redemptions that spend value, the confirmation goes to your phone rather than being decided at the counter. It is a safeguard: the person who earned the value is the person who releases it. If you do nothing, nothing happens.
Rewards belong to the venue that issued them
You carry one identity across the network, but your progress and rewards sit with the venue where you earned them.
Common questions
Why was I asked to approve it on my phone?
For spend-like redemptions the decision stays with you rather than with the person holding the scanner. You confirm, then it completes.
Can I redeem at a different venue?
No. A reward is earned at a venue and redeemed there. Your identity is network-wide; your progress is not.
What if I change my mind?
Decline the prompt. Nothing is deducted unless you approve it.
Related terms
- RedemptionSpending earned or held value: taking the reward, using the voucher.
- RewardWhat a customer unlocks on reaching a stamp or points threshold.
- Redemption approvalA customer confirming a spend-like redemption before it completes.
- Reward thresholdHow many stamps or points a customer needs before a reward unlocks.
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.