Documentation
What each part of Fidella is and what it does, in the order you set it up. For a single task rather than a reference, try business help.
What Fidella is, what you need before you begin, and the order to do it in.
Business profile
Required setupTrading name, legal name, business type, and where you trade.
Contact and social
Required setupThe contact address customers reach you on, opening hours, and social links.
Loyalty and promotions
Required setupStamps or points, reward thresholds, tiers, and the promotion rules that fire at scan time.
Signup QR
Required setupThe code that turns a walk-in into a member, and where to put it.
Branding
Required setupYour logo, colours, and how they carry through to the wallet pass.
Adding staff, what each role can do, and removing access when someone leaves.
The queue for redemptions that need a person to say yes.
Connecting a payout rail. Not a gate on selling.
What you are charged for, when the band is set, and what the invoice shows.
The numbers Fidella reports back, and what each one counts.
Account states, listing and sales blocks, and how disputes are handled.