Trust and safety
Account states and visibility
A venue is provisioned into review, becomes active on approval, and can later be suspended if the subscription ends. Only active venues are publicly visible. A suspended venue keeps its data; the loyalty programme stops accruing and customers keep their own accounts.
Two gates and several states, and it pays to know which is which.
The states
Pending review, then active on approval. Declined is reversible and carries a reason. Suspended follows the subscription ending. Suspended for risk sits outside both and is triggered by dispute rate.
The two gates
Listing asks whether the business exists publicly. Anything other than active hides everything, free and paid. Sales asks whether money can legitimately be taken, and hides only paid content for a venue that is already listed.
What suspension does not do
It does not delete your data and it does not take anything from your customers, who keep their own accounts and wallets.
Common questions
Is suspension the same as deletion?
No. Data is retained. The programme stops accruing and the closed state is shown explicitly rather than appearing broken.
Can I come back after suspending?
Yes. Resubscribing restores the same venue. It does not grant a second free first month.
What is suspended for risk?
An automatic state a venue can be moved to on dispute rate. Fidella puts it back to active after reviewing it.
Related terms
- Lifecycle stateWhere a venue sits in its life: pending review, active, suspended, declined.
- Listing blockedThe venue is invisible to the public entirely, free content included.
- Sales blockedThe venue is visible but cannot take money, so paid content is hidden.
- Merchant approvalFidella's review of a business before anything it publishes becomes public.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.