Billing
How billing works
Fidella bills a subscription per venue each month. Your band is set by how many active loyal customers that venue had in the previous completed month, and applies to the next one. There is no mid-month repricing in either direction.
One invoice, per venue, per month. Understanding it comes down to knowing what is counted and when.
The cycle
A completed calendar month’s usage is counted and frozen. That count assigns your band for the following month. You are then billed at that band.
Never mid-month
This is the part most often assumed to work the other way. A spike does not reprice you partway through the month you are in, and a quiet spell does not drop you until the month ends.
You are warned before a rise
If you go past the free limit, we tell you before the paid price starts. A bigger invoice should never be the first you hear of it.
What is not on the invoice
Transaction fees. They are netted from your settlement rather than billed, so they never appear here.
Common questions
Will a busy week push my price up straight away?
No. Usage from a completed month sets the following month's band. There is no mid-month repricing.
Will I be warned before a higher band applies?
Yes. A venue that crosses the free band's ceiling is notified before the next paid band takes effect.
Are transaction fees on this invoice?
No. They are netted at settlement and never appear on the subscription invoice.
Related terms
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
- GSTNew Zealand goods and services tax, added on top of quoted Fidella prices.
- Transaction feeA percentage of redeemed value, netted from the payout at settlement.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.