Glossary
What is a subscription band?
A subscription band is the price step your venue sits on, set by how many active loyal customers you had last calendar month. That count sets the price of your next bill, which is always on the 8th, so your price never moves partway through a month.
The mechanic behind Fidella’s pricing, and the one worth understanding before your first invoice.
Counted, then applied
Your active loyal customers are counted over each calendar month. That count sets your band for the bill that follows on the 8th.
Never mid-month
This is the part merchants most often assume works the other way. A busy week does not push you into a higher band partway through. A quiet one does not drop you out of the band you are in until the month has been counted.
The price you are quoted
Prices are shown net of the monthly credit and exclusive of GST, which Stripe adds on top.
Common questions
What if I have a spike in one month?
It sets the price of your next bill on the 8th, not the one you have already paid. Your band never changes partway through a month.
Does a quiet month drop me down straight away?
It takes effect the same way, on your next bill. The rule works the same in both directions.
Related terms
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
- GSTNew Zealand goods and services tax, added on top of quoted Fidella prices.
- Free start periodEvery new venue is free for its first 30 days, then until its first bill on the 8th. Granted once per venue.