Glossary
What is a subscription band?
A subscription band is the price step your venue sits on, determined by how many active loyal customers you had. Bands are set from a completed month and apply to the next one, so your price never moves partway through a month you are already in.
The mechanic behind Fidella’s pricing, and the one worth understanding before your first invoice.
Counted, then applied
Your active loyal customers are counted over a completed calendar month. That count sets the band for the following month.
Never mid-month
This is the part merchants most often assume works the other way. A busy week does not push you into a higher band partway through. A quiet one does not drop you out of the band you are in until that month ends.
The price you are quoted
Prices are shown net of the monthly credit and exclusive of GST, which Stripe adds on top.
Common questions
What if I have a spike in one month?
It affects the following month, not the current one. Banding is never applied mid-month.
Does a quiet month drop me down straight away?
It takes effect the same way, next month. The rule is symmetrical in both directions.
Related terms
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
- GSTNew Zealand goods and services tax, added on top of quoted Fidella prices.
- First month freeOne fully waived month per venue, granted once and never repeated.