How it works

Five steps. One afternoon. Your loyalty program lives in the wallet era.

01

You sign up and configure your site

We get your shop live in under an hour. Choose your loyalty rule (e.g. “buy 5, get 1 free”), upload your branding, and print your join QR.
02

Customers scan your QR

One scan enrols them in your loyalty program. Their wallet pass appears in Apple Wallet or Google Wallet automatically — no app to download.
03

Staff add stamps with one tap

Your existing phone or tablet runs the staff scanner. Scan the customer's pass, tap to add a stamp, done. Customer sees the update in real time.
04

Rewards earn automatically

When a customer hits their reward, Fidella unlocks it. Redemption is one tap — and where a spend-like reward is involved, the customer approves on their phone first.
05

You watch what is working

Your dashboard shows today's stamps, this week's repeat-visit rate, tier breakdowns, and which promotions are driving the most return visits.

What you get out of the box.

Bronze through Diamond. Customers see status they can't buy — only earn.

Issue digital vouchers tied to QR or text codes. Schedule promotions to run on the days that need them.

Customers can gift Fidella Credit to friends. Every cent is in the ledger, every time.

Invite staff, scope permissions per site. Spend-like redemptions require customer approval by default.

Universal wallet pass refreshes in the background. Your branded loyalty card lives in the Fidella app; the wallet pass itself is Fidella-designed.

Stamps, balances, and tier unlocks update over a live connection. No refresh required.

We\'ll set you up in under an hour. Talk to us first — no commitment.