How can we help?
Search everything, or start from whichever of these describes you.
35 articles
For customers
Stamps and rewards, vouchers, wallet passes, and your account. If you collect loyalty at a venue, start here.
24 articles
For businesses
Running a venue on Fidella: setup, loyalty rules, your team, billing and settlement.
Start here
-
Stamps and rewards
How do I join a venue's loyalty programme?
Scan the venue's signup QR code with your phone camera. It opens Fidella in your browser, where you sign in or create an account, and you are a member. There is no app to install. Your stamps start on your first qualifying purchase, not at signup.
-
Stamps and rewards
How do I earn stamps or points?
Show your Fidella QR code at the counter and let staff scan it. That records the visit and adds your stamps or points. What qualifies is set by each venue, so the rule can differ from one business to another.
-
Stamps and rewards
How do I redeem a reward?
Tell staff you would like to redeem, then show your QR code so they can scan it. Your stamps or points are deducted according to the venue's rules. For some redemptions you will be asked to confirm on your own phone before it completes.
-
Vouchers
How do I use a voucher?
Open the voucher in Fidella and show its QR code. Showing it is your approval, so nothing else happens on your phone. If staff scan your usual Fidella code instead, they pick the voucher and your phone asks you to approve before anything is redeemed.
-
Wallet pass
How do I add my Fidella pass to Apple or Google Wallet?
Open Wallet in Fidella and choose the add-to-wallet action, which takes you to a page with the right button for your device. Apple Wallet works on iPhone using Safari; Google Wallet works on Android. Samsung Wallet is not supported yet.
-
Stamps and rewards
My stamps did not appear. What should I do?
First refresh your Fidella home page, since the count updates from the server and a stale screen is the most common cause. If it is still missing, the scan probably did not complete. Ask the venue, because only they can add a stamp for a visit that was not recorded.
Documentation
Reference for every part of the admin area, in the order you set it up.
Loyalty Academy
Vendor-neutral guides on running a loyalty programme that pays for itself.
Glossary
Every term used across loyalty, defined once, in plain language.