Stamps and rewards
My stamps did not appear. What should I do?
First refresh your Fidella home page, since the count updates from the server and a stale screen is the most common cause. If it is still missing, the scan probably did not complete. Ask the venue, because only they can add a stamp for a visit that was not recorded, and they can do it after you have left.
Almost every missing stamp is one of three things, in descending order of likelihood.
A stale screen
Your count comes from the server. If your phone has been showing the same page since before the scan, it will show the old number. Refresh first.
The wrong card
Progress is held per venue. If you have several memberships, check that you are looking at the one you just visited.
The scan did not complete
Scanners fail, sessions expire, and a tap can miss. If your activity shows nothing for that visit, nothing was recorded, and the venue is the only party who can put it right. They can add it later, so you do not need to go back in, and you get a notification when they do.
Common questions
Can Fidella add the stamp for me?
No. Stamps are recorded by the venue at the point of the scan. Fidella can help investigate what was recorded, but adding one is the venue's decision.
Do I need to go back in for them to fix it?
No. The venue can add a missed stamp later from their own tools. You get a notification when it arrives.
I got a notification that a stamp was removed.
The venue took off a stamp it had added by mistake, such as a scan that went through twice. If you think it was wrong, ask the venue.
The staff member said it worked but I see nothing.
Refresh first. If it is still absent, ask the venue to check their activity feed for your visit, which will show whether the action completed.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.