Stamps and rewards
How do I join a venue's loyalty programme?
Scan the venue's signup QR code with your phone camera. It opens Fidella in your browser, where you sign in or create an account, and you are a member. There is no app to install. Your stamps start on your first qualifying purchase, not at signup.
Joining takes about as long as reading this sentence, and it is worth knowing what happens so nothing is surprising.
One account, every venue
Fidella works as a single membership across every participating business. You sign up once. After that, scanning a new venue’s code simply adds that venue to your list.
Nothing to install
The code opens Fidella in your phone’s browser. You can add it to your home screen later if you want it to open like an app. You do not have to, and you miss nothing if you do not.
Zero stamps at first is normal
Signing up creates the relationship. The first stamp arrives when you next buy something and staff scan your code.
Common questions
Do I need to download an app?
No. Fidella runs in your phone's browser. You can add it to your home screen afterwards if you want it to behave like an app, but nothing is required.
Do I have to join separately at every venue?
No. You create one Fidella account and it works everywhere on the network. Scanning a new venue's code adds a membership there rather than making a second account.
Why do I have zero stamps after joining?
Joining creates the membership. Stamps begin on your first qualifying purchase, which is when staff scan you at the counter.
Related terms
- MembershipA customer's loyalty relationship with one specific venue.
- Signup QRThe venue's code that turns a walk-in customer into a loyalty member.
- StampOne step towards a reward, earned by buying something the business has chosen.
- Universal member cardOne identity across every Fidella venue, carrying the network-wide tier.
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.