Stamps and rewards
How do I earn stamps or points?
Show your Fidella QR code at the counter and let staff scan it. That records the visit and adds your stamps or points. Redeeming a voucher can also earn a stamp, if the venue set that offer up that way. What qualifies is set by each venue, so the rule can differ from one business to another.
Most of the time earning is one action: showing your code. Redeeming a voucher can earn you a stamp too, when the venue set that offer up that way.
At the counter
Open Fidella, or open your wallet pass, and show the QR code. Staff scan it and add your stamps or points. You will see the new count on your home page and in your wallet.
What counts is the venue’s decision
Usually one stamp for each item of a certain kind, such as one per coffee. Some places give a stamp for any sale over a set amount. Buy three coffees at once and you collect three stamps. The business sets the rule, so if you are unsure, they are the ones to ask.
Redeeming a voucher can earn one too
Some venues set an offer up so that using the voucher also adds a stamp. When that is switched on, the stamp lands at the moment the voucher is redeemed and counts towards your next reward like any other. You do not have to do anything extra for it, and you will see the new count on your home page.
If a voucher did not add a stamp, it means the venue did not set that offer up that way. It is their choice per offer, so ask them if you expected one.
If the scan will not work
Open Fidella and read out the six-character code shown under your QR code. Staff can type it in. It changes regularly, so read it from the live screen.
Common questions
Where do I find my QR code?
On your Fidella home page, on the back of your member card, or on your wallet pass if you have added one.
Can I get a stamp afterwards if I forgot to show my code?
That is up to the venue. Ask them. Fidella cannot add a stamp on a venue's behalf.
Why did I get points instead of stamps?
Each venue chooses one or the other. Stamps count visits; points scale with what you spent.
Related terms
- StampOne step towards a reward, earned by buying something the business has chosen.
- PointsLoyalty credit that counts the money spent, rather than the things bought.
- ScanA staff member identifying a customer, opening a bounded session of actions.
- Loyalty rulesA venue's configuration: earning mode, what qualifies, and the reward threshold.
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.