How do I use a voucher?

There are two ways to redeem a voucher, and the difference is who says which voucher you meant.

Showing the voucher itself

Open the voucher in Fidella and show the code on its screen. That code belongs to that voucher, so showing it says both who you are and what you want to use. That is your approval, and nothing else appears on your phone.

The code refreshes about once a minute and works only once. A screenshot of it will not redeem anything, which is what lets it stand in for a tap.

On a multi-use voucher this uses one. Show it again for another, or ask staff to start it from your usual code, where you can approve two at once.

When staff scan your usual code

Your usual Fidella code identifies you. It does not say which voucher you meant, so staff choose it and your phone asks you to approve before anything is redeemed. Nothing is deducted unless you approve, and ignoring the prompt simply lets it expire.

This is the path for a phone or remote booking, where you are not at the counter to show anything.

The venue that issued it

Vouchers redeem where they came from. That is true whether you bought it, earned it or were given it.

Rewards are different

A loyalty reward is not a voucher. Staff redeem a reward straight away when they scan you, with no approval step, because you earned it rather than bought it.