Glossary
What is the NZ$10 merchant billing credit?
The merchant billing credit is a monthly NZ$10 reduction applied to a merchant's Fidella invoice. It is invoice-only: non-transferable, non-refundable, it does not carry forward to the next month, it never has cash value, and it can never produce a negative invoice. It is not customer value of any kind.
This is a discount on what you owe Fidella. It is worth stating plainly what it is not, because there is a similarly named customer feature and confusing the two would be a serious error.
What it is
A NZ$10 reduction applied to your monthly invoice. The price you see quoted is already net of it.
What it is not
It is not spendable value, not something a customer can hold or receive, and not something that can be moved, refunded or cashed out. It exists only as a reduction on an invoice addressed to you.
The five constraints
Non-transferable. Non-refundable. Non-carrying. Never cash value. Never a negative invoice.
Common questions
Can it build up if I do not use it?
No. It applies to one month's invoice and does not carry forward.
Can it make my invoice negative and pay me?
No. The net price is floored at zero, so the credit can reduce an invoice to nothing but never below it.