Billing
Transaction fees and settlement
This is a percentage of what your customers redeem. We take it out of the money we pay you, rather than charging you for it, so it never appears on your invoice. It is separate from the cost of processing the card.
Two money flows, in opposite directions. This one runs towards you.
The order of operations
Gross value, then the card-processing passthrough, then our fee at your rate, then what is paid out to you. You see the breakdown rather than a single figure.
Not your card processing
The platform fee is Fidella’s margin. It does not recover card-processing cost, which is handled separately.
Where to find your rate
Your rate is on your billing page and next to your settlement breakdown. There is a standard rate, and your venue may have its own. Whichever applies to you is the one used.
Common questions
Where do I see my rate?
On your billing page, and next to your settlement breakdown. There is a standard rate, and your venue may have its own.
Can I change my rate?
No. You can see your rate but not change it.
Why is it not on my invoice?
Because it is deducted from money owed to you rather than charged to you. Putting it on the invoice as well would double-count it.
Related terms
- Transaction feeA percentage of redeemed value, netted from the payout at settlement.
- SettlementWorking out what a merchant is owed after fees, and paying it out.
- PayoutThe transfer of settled money from Fidella to a merchant's account.
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.