Trust and safety
Account states, listing and sales blocks, and how disputes are handled.
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Account states and visibility
A venue is provisioned into review and becomes active on approval. If the subscription ends, whether cancelled or unpaid, it is suspended: off the public surfaces, and no new stamps. Data is kept, paying an outstanding invoice brings it back, and customers keep their cards and can still redeem what they hold.
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Disputes and chargebacks
A chargeback is a card issuer reversing a payment at the cardholder's request. Recovery nets against future payouts. If too many customers dispute payments, a venue can be paused automatically, and Fidella then reviews it.
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Data retention
Fidella retains a suspended venue's data through a cold-retention window, then anonymises the business identity. A suspended venue with money still owed to it is deliberately skipped, because anonymising your contact details would make a payable debt unreachable.