Contact and social
Contact details and opening hours
This section holds the email address customers can reach you on, your opening hours and any social links. A working support contact is one of the conditions behind selling paid content, so it is not decorative.
Required, and required for a reason beyond completeness.
The support contact
Fidella routes questions about your goods and services to you, because you supplied them. A contact address that nobody monitors turns a solvable question into a dispute.
Hours and social
Not required, and worth doing. They appear on your venue page and are the difference between a listing and a useful one.
Common questions
Which email should I use?
One somebody actually reads. Customer questions about your goods and services come to you, not to Fidella, so an unmonitored address becomes a chargeback risk.
Are opening hours required?
The contact email is the required part of this section. Hours and social links improve your venue page.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.