Glossary
What is a site in Fidella?
A site is one venue. It is the unit almost everything attaches to: loyalty rules, branding, staff access, the signup code, analytics and billing. A business with three locations has three sites, each billed on its own activity.
Also called: Venue, Location.
If you are reading the documentation and wondering what scope something has, the answer is usually the site.
Multi-location businesses
Each location is its own site, with its own loyalty rules and its own bill. A customer recognised at one is recognised at another, because identity is network-wide, but their progress is per site.
Billing is per site
The free start period is granted once per site, and the band is calculated from each site’s own active customers. Every site is billed on the 8th of the month.
Related terms
- MembershipA customer's loyalty relationship with one specific venue.
- Site public IDThe short public identifier for a venue, used in links and QR codes.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Venue pageA venue's public page in Fidella, listing its programme and offers.