Team access
Inviting and removing staff
Invite by email. The invitation can only be accepted by an account whose verified email exactly matches the address you invited. Deactivating removes access but keeps the person's history; removing deletes the assignment entirely and requires a fresh invite to return.
The roster shows pending, active, inactive and admin states distinctly, so who has access is never a guess.
Invitations are bound to an address
An invite can only be accepted by an account whose verified email matches exactly. This is what stops a forwarded invitation granting access to somebody else.
Deactivate against remove
Deactivate keeps the site assignment and history, so the person can be reactivated. Remove deletes the assignment; returning needs a new invite.
Do it on the last day
Attribution is only worth something if the access list is current. An ex-employee who still has access can still scan customers.
Common questions
Someone accepted with a different email and it failed.
That is intended. The authenticated account's verified email must match the invited address exactly.
Which should I use when someone leaves?
Deactivate for a seasonal or temporary departure, because reactivating is one click. Remove when they are not coming back.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.