Glossary
What is a site admin?
A site admin administers a venue: its loyalty rules, branding, offers, team access and that venue's billing. It is the owner or manager role. Where an owner runs several venues, the owner manages the shared card and invoice history. Site admins can see how their customers are distributed across tiers but cannot configure tier thresholds, which Fidella sets centrally.
Three roles matter in Fidella and they are worth keeping straight.
What a site admin controls
Everything about how their venue runs: the programme, the look, the catalogue, who on the team can do what, and the account itself.
What they do not control
Tier thresholds, transaction fee rates, and anything platform-wide. They can read their venue’s effective fee rate but not change it, which is deliberate: transparency without the ability to set your own price.
Where an owner runs several venues, the saved card is shared across them, so the owner manages the card and the invoice history. An admin appointed at one of those venues still sees that venue’s band, count and invoice total. At one venue, with none being set up, there is nothing shared and its admin manages billing outright.