Branding
Branding and how it reaches customers
Your branding appears on your venue page, on reward and offer tiles, and anywhere your venue is represented in a customer's app. Uploads must be PNG, JPEG, WebP or AVIF; a hero image is capped at one file of 15MB and is re-encoded before publishing.
Branding is the fifth required section and the one customers notice first.
Where it shows
Your venue page, and the tiles representing your rewards, offers and promotions in a customer’s app. Tiles prefer your logo and fall back to a fixed category icon when there is not one.
Image rules
PNG, JPEG, WebP or AVIF, with the extension and file type matching. One hero file at a time, up to 15MB. Files are verified and re-encoded before publishing, which is why an SVG is not accepted.
Replacing a hero image
A replacement is checked on its own account, so it returns to pending until that completes. Plan a swap slightly ahead of when you need it live.
Common questions
Can I upload an SVG?
No. Only PNG, JPEG, WebP and AVIF are accepted, and the file is decoded and re-encoded before it is published.
What happens if I replace a hero image?
Approval applies to the exact asset, so a replacement goes back to pending until its own check completes.
Do I need a logo?
It is one of the five required sections. Without one, tiles fall back to a category icon, which works but looks generic.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.