Billing

What you are charged for, when the band is set, and what the invoice shows.

How billing works

Fidella bills a subscription per venue on the 8th of each month. Your band is set by how many active loyal customers that venue had in the calendar month before, and it sets the price of that bill on the 8th. There is no mid-month repricing in either direction.
What counts as an active loyal customer

We count how many different customers did something at your venue during the month. Earning a stamp, using a reward or buying something all count. Each person counts once, however many times they came in. Your own staff are not counted, and neither is someone who signed up but never came back.
The pricing ladder

There are four prices, based on how many customers you had last month. Up to 10 customers is free. From 11 to 50 is NZ$19 a month. From 51 to 200 is NZ$69. Over 200 is NZ$189. Those prices are per venue, and GST is added on top.
Your free start period

Each new venue is free for its first 30 days, then stays free until its first bill on the 8th of the month. A card is still collected at signup so the venue keeps running without a second step later. The free start is recorded against the venue, so it happens once and a reopened venue does not get another.
Transaction fees and settlement

This is a percentage of what your customers redeem. We take it out of the money we pay you, rather than charging you for it, so it never appears on your invoice. It is separate from the cost of processing the card.