Billing
Your free start period
Each new venue is free for its first 30 days, then stays free until its first bill on the 8th of the month. A card is still collected at signup so the venue keeps running without a second step later. The free start is recorded against the venue, so it happens once and a reopened venue does not get another.
Your first 30 days, then free until your first bill on the 8th. Per venue, once.
Why it runs past 30 days
Every venue is billed on the 8th of the month. Rather than charge you for a few odd days, your free start carries on from day 30 to the next 8th. That makes it somewhere between 30 days and about two months, depending on the day you sign up.
Why it only ever happens once
The free start is recorded against the venue itself. That is why it survives a pause, a reopening or a change of account without ever being given twice.
After the free start
Your first bill arrives on the 8th. Its band is set by your active loyal customers in the calendar month before. Three days before your free start ends, we email you the date and what that first bill will be. Your monthly statement says the same early that month.
New venues, not reopened ones
A genuinely new location gets its own free start, and opening a second one is expected rather than suspect. What we do look at is an account whose venues all stay on the free band, and the same contact details appearing under different owners. In both cases we look rather than refuse, and nothing stops while we do.
Common questions
How long is the free start?
At least 30 days, and up to about two months. It is your first 30 days plus the days until the next 8th, which is when every venue is billed. The signup screen shows your exact first bill date.
Why do you need a card if the start is free?
So the venue continues without interruption afterwards. Free means not charged, not that no payment method is required.
I closed a venue and reopened it. Do I get another free start?
No. The free start is recorded against the venue and survives the gap, so reopening does not repeat it.
What about a genuinely new second location?
A new venue gets its own free start, and opening one is not treated as suspicious. We do look at an account whose venues all stay on the free band, and at the same contact details appearing under different owners, but we look rather than block.
Related terms
- Free start periodEvery new venue is free for its first 30 days, then until its first bill on the 8th. Granted once per venue.
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- SiteOne venue: the unit loyalty, branding, staff and billing all attach to.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.