Stamps and rewards
Why was I asked to approve something on my phone?
Because the redemption spends something you hold, so the decision is yours rather than the staff member's. Read the prompt, then approve or decline. Nothing is deducted unless you approve, and ignoring it simply lets the request expire.
The prompt is a safeguard, not a formality.
When you will not be asked
If you opened a voucher and showed its own code, you have already said which voucher you meant and that you wanted to use it. That is the approval, so no prompt appears. The prompt belongs to the other route, where staff scan your usual code and pick the voucher for you.
Why it exists
Adding a stamp is low stakes. Spending something you hold is not, so the confirmation goes to the person whose value it is rather than to the person operating the scanner.
Declining is a normal outcome
If the amount is wrong, if you changed your mind, or if you do not recognise the request, decline it. Nothing is deducted.
Expired and cancelled are final
An approval that expired or was cancelled shows as a final state. It is not something you can revive from that screen; the venue simply starts again.
Common questions
What if I do nothing?
The request expires and nothing is spent. You will see it as a final expired state rather than something you can still act on.
The staff scan expired while I was deciding. Have I lost it?
No. An approval request keeps its own clock. You were asked a question and you still get to answer it.
Someone approved something on my account without me.
You are responsible for approvals made from your account, so treat your sign-in like any other. If you think somebody else has access, contact us.
Related terms
- Redemption approvalA customer confirming a spend-like redemption before it completes.
- RedemptionSpending earned or held value: taking the reward, using the voucher.
- Scan sessionThe bounded window after a scan in which staff can act on a customer's account.
- VoucherAn entitlement a customer holds and can redeem at the business that issued it.
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.