Business account
How do I remove a staff member who has left?
Deactivate to remove access while keeping their history and the option to reactivate. Remove to delete the site assignment entirely, which needs a fresh invite to undo. Do it on their last day: someone who still has access can still scan customers.
The access list is only useful if it is current.
Deactivate
Access ends, history and the site assignment remain, reactivation is easy. The right choice for anyone who might come back.
Remove
The assignment is deleted. Returning requires a new invite. The right choice when they are not coming back.
Why promptly
Every action a staff member takes is recorded against their name. That record is worth much less if the list of who still has access is out of date.
Common questions
Which should I use for a seasonal worker?
Deactivate. Reactivating is one action; a removal needs a new invite.
Does removing them erase what they did?
No. What they did stays recorded against their name, which is the whole point.
Can I remove myself?
No. Admins cannot deactivate or remove themselves through the roster, which stops a venue locking itself out.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.