Account
How do I close my Fidella account?
Use the account tools in your profile, or contact support and ask. Closing ends your access, and anything you were holding, including stamps and unredeemed vouchers, goes with it. Redeem anything you care about first.
Closing is straightforward, and it is worth spending five minutes first.
Use what you hold
Stamps close to a reward and unredeemed vouchers do not survive account closure. Redeem them, or ask about a refund if you bought a voucher and still hold it unused.
Removing a pass is not closing an account
If you only want the card off your phone, delete the pass. Your account continues.
Your data
Handled under the Privacy Policy, which sets out what is kept, for how long, and your rights to see and correct it.
Common questions
Will I get a refund for unredeemed vouchers?
Closing an account is not itself a refund event. If you have an unused voucher you bought and still hold, ask about a refund before closing.
What happens to my data?
It is handled under our Privacy Policy and the retention rules described there.
Can I come back later?
You can create a new account, but it starts empty. Progress does not survive closure.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.