Glossary
What is the approval queue?
The approval queue is where redemptions that need a person to say yes wait for a decision. It is optional at launch. Venues use it when a redemption is worth enough that they want a manager, rather than the counter, to release it.
Not the same thing as a customer approving their own redemption. This queue is the venue’s own control.
When it earns its keep
Where a redemption is large enough that a mistake matters, or where staff turnover is high enough that an extra pair of eyes is worth the friction.
The cost of using it
Every item in the queue is a customer waiting. Use it where the value justifies the wait, not everywhere.