Glossary
How do voucher refunds work?
A refund can be requested by the original purchaser only, for a voucher they still hold that has not been redeemed, gifted, transferred or reissued. Approved refunds go back to the original card and are reviewed before payment. A voucher received as a gift is not refundable to the recipient.
Refunds are deliberately narrow, because a voucher that has moved has changed hands and the original payment no longer describes who holds it.
The four conditions
The requester bought it. They still hold it. It has not been used. It has not been gifted, transferred or reissued.
Gifts are not refundable to the recipient
If you received a voucher as a gift, the money was not yours and the refund path does not run to you.
Problems with the goods
If the issue is with what the voucher was for, that is between the customer and the venue that supplied it. Statutory consumer rights are unaffected by how the purchase was made.
Related terms
- VoucherAn entitlement a customer holds and can redeem at the business that issued it.
- Voucher statusWhere a voucher is in its life: issued, claimed, redeemed, expired, refunded, void.
- ChargebackA card issuer reversing a payment at the cardholder's request.
- RedemptionSpending earned or held value: taking the reward, using the voucher.