Glossary
What are the voucher statuses?
A voucher moves through a defined set of statuses: draft, issued, claimed once an account is attached, then redeemed, refunded, expired or void. Only issued and claimed vouchers with uses remaining show in a customer's active list.
Status is what decides whether a voucher appears in a customer’s wallet and whether staff can act on it.
Claimed is about identity, not use
A voucher becomes claimed when an account is attached to it. Say you buy one for somebody who has no Fidella account yet. It is held against their email address, and attaches to them the first time they sign in with it.
Active means redeemable
A customer’s active voucher list shows only what is still redeemable. A fully used voucher leaves the active list rather than lingering as a tile that does nothing. Its history stays visible in activity feeds.
Related terms
- VoucherAn entitlement a customer holds and can redeem at the business that issued it.
- RedemptionSpending earned or held value: taking the reward, using the voucher.
- ExpiryThe optional date after which a voucher can no longer be redeemed.
- Multi-use voucherA voucher redeemable more than once, tracked by remaining uses.