Business account
How do I accept an invitation to join a team?
Open Fidella and tap Accept on the invitation banner. It appears on every screen once you are signed in, so you do not need the emailed link. If a banner asks you to confirm your email address, confirm it and the invitation appears. If you see neither, the invitation went to an address you do not sign in with.
An invitation belongs to you, not to the email you were sent.
You do not need the emailed link
The link is only a shortcut. Once you are signed in with the invited address, Fidella finds the invitation itself and shows a banner offering to accept it. That banner follows you across the app. It is there whether you are on your home screen, on the scan screen for a venue you already work at, or deep in an admin section.
Working at more than one venue
Accept on the account you already use. Your venues sit side by side on one account, and accepting a second one does not change the one you already have.
If nothing appears
The invitation is matched to the confirmed email address on your account, and the match has to be exact. A different address means no invitation banner, and nothing you can do inside the app will change that. Ask the venue to invite the address you actually sign in with.
An address you have not confirmed yet is a different case, and the app says so. You will see a banner asking you to confirm your address, with a button to send the confirmation link again. Confirm it and the invitation appears.
Open the link in the invitation email instead. That link knows which invitation you mean, so it can say what the banner cannot. If your address simply needs confirming, it names the venue and offers you a way straight back in. That way opens once you have read the confirmation email Fidella sent when you signed up. If the invitation went to an address you do not sign in with, ask the venue to reissue it to the right one.
Common questions
I already work at another venue. Do I need a second account?
No. One account holds every venue you work at. Accept the invitation on the account you already use and the new venue is added to it.
There is no banner anywhere.
Then the invitation went to a different address from the one you sign in with. Ask the venue to cancel it and invite the right one. If you are seeing a banner asking you to confirm your email address, that is the other case: confirm the address and the invitation appears.
The link in the email does not work any more.
Invitations last 48 hours. After that, ask the venue to resend it. The expired invitation is still on their team list, so resending takes them one tap and gives you another 48 hours.
It says to confirm my email address.
Fidella emails you a confirmation link when you first sign up. Open it, then come back. On the invitation page, tap I have confirmed it; you do not have to read the staff documents again. If that email is long gone, tap Resend link on the confirmation banner to get another.
What am I agreeing to?
The staff documents, which you are shown before anything is added to your account. You are not agreeing to anything on the venue's behalf.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.